El Paso Store (915) 584-0022 Open Tuesday - Saturday
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Schedule an appointment for personal attention
Our Custom Jewelry Design Services
Whether you are updating your precious heirloom jewelry, looking for the perfect engagement ring, or creating a brand-new statement piece, custom design means creating something that you’re looking for. Everyone who commissions a custom piece with Susan Eisen works with her several times during the process to make sure the piece is a perfect fit, artistically and technically. Allow Susan Eisen to take you on a fabulous journey from the initial consultation to finishing, and finally, a beautiful one-of-a-kind piece of jewelry appraised by our master gemologist appraiser. Use gemstones you already have in other unworn jewelry or allow Susan Eisen to acquire high quality diamonds and colored gemstones suited to your taste and lifestyle. Each piece is thoughtfully and artistically created to your style achieving a piece that is sentimental as well as heirloom quality for future generations. As an experienced goldsmith and designer, you are in the right place with Susan Eisen.
Step 1-Tell us what you want
Whether your piece is for you or a gift for someone else, you and Susan will discuss your lifestyle and preferences. She will ask you lots of questions, ask you to show things you like and home in on your style. You’ll also discuss size, gemstone selections, and any personal gemstones you’d like incorporated in the final piece. At this first meeting, Susan will make a few sketches for your consideration, and get ideas for your final consideration.
Step 2-Confirm all the details
At this point, you will confirm your selections for the design, type of precious metal, gemstones and estimate of your custom piece. A non-refundable deposit will be required at this time to get started. Depending on the design of the piece, the manufacturing process and crafts people involved will take from 1 to 10 weeks to complete and Susan will explain the process. The design belongs to Susan Eisen Inc and will be made especially for you.
Step 3-Your final approval is important
If your design is being cast, and if you choose, you will be shown a custom hand carved wax with the gemstones embedded inside to try on. If we have chosen to modify an existing design, you will see a Computer Aided Design (CAD) on the computer screen with your dimensions and details. It can be rotated on the screen to show you the back, sides, and bottom. Sometimes a video will also be available to you. This ensures we are all on the same page throughout the process.
Step 4-We’re ready to start the creation
There are many expect craftspeople in the US and Susan will decide who is going to make it for you based on their expertise. Most of the time it is totally made in the El Paso studio, but it may be commissioned to another location for more specialized crafts people. The center diamond or gemstone is usually set under the supervision of Susan Eisen in her shop in El Paso after the ring is made.
Step 5-Congratulations!
A beautiful piece of jewelry has been designed and made for you. There is no other one like it in the world! A custom Susan Eisen creation will increase in value, create a story to tell, and will become a valued family heirloom. Thank you for the opportunity to serve you and we look forward to working together again in the future!
Once we receive your form, we will call you to discuss our design consultation fees and estimate for your jewelry.
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